What managed IT support covers for a Lewisville small business
My managed IT service is a fixed list of responsibilities, not a menu. For every user or device on the agreement, I take care of:
- Operating system and application updates for computers and servers, applied on a schedule and verified.
- Unlimited remote support during business hours, plus around-the-clock remote availability at after-hours rates.
- Onsite visits at no extra charge when a problem cannot be fixed remotely.
- Antivirus and endpoint protection, plus email security so phishing and fake invoices are filtered before staff see them.
- Managed backup with tested restores and a written recovery plan.
- Management of your internet provider, router, firewall, switches, access points and printers.
- Microsoft 365 or Google Workspace administration: new users, departures, shared mailboxes, multi-factor authentication, licensing.
The difference between this and a large provider is not the list; it is who does the work. I set up your network, so I know it. When you call, you get me, not a rotating help desk. The honest trade-off is that Cross River Tech is a small company and onsite work is scheduled, not staffed, so a business that needs a technician stationed onsite every day is not a fit, and I say so up front.
Remote-first from Dallas, onsite in Lewisville by appointment
Lewisville is a straight run up I-35E from my Dallas base, but the point of remote-first support is that you rarely have to wait for that drive. When you call, I answer or call back, connect to the affected computer or server with your permission, and fix the problem while you watch. Locked accounts, email that stopped syncing, a printer that vanished, a slow laptop, a software install, a phone that will not register: all of that is remote work and starts during the same conversation.
For managed clients, most support happens before you notice anything. Monitoring tells me when a backup missed a night, a disk is filling or a machine has fallen behind on patches, and I deal with it, usually outside your working hours.
When hardware fails or something physical is needed, I schedule a visit. For a dead switch or a workstation that will not boot, that is often the same day or next day. For planned work such as new computers, cabling or a network refresh, I bundle tasks so one trip covers everything on your list. Managed clients pay nothing extra for onsite time when remote cannot resolve the problem. Hourly clients pay $150 per hour onsite during business hours with a one-hour minimum.
Practices, agencies and warehouses along I-35E
Three kinds of Lewisville business make up most of my work here, and each gets a different setup.
Dental and medical practices along the corridor and in Flower Mound have imaging systems, practice management software, HIPAA duties and a front desk that cannot lose the schedule. I help them meet HIPAA requirements with encryption, access controls, tested backups and written policies, and I support the practice software directly. The dental practices page has the specifics.
Insurance agencies, financial advisors and small law offices around Old Town and in the newer office buildings mostly run on Microsoft 365 with an agency management or practice management system on top. The most common gap I find is that nobody has ever reviewed the email security settings, which is how a small office loses a mailbox to phishing. The insurance agencies page covers what I put in place.
Distribution and light manufacturing buildings need wired drops for shipping stations and label printers, access points placed to reach through racking, shop-floor equipment kept off the office network, and a firewall that someone actually manages. The office in front gets the same patching, backup and email security as any other client.
Cabling, IT rooms and office moves in Lewisville
Lewisville has a steady flow of new suites being finished out and businesses moving up from Dallas or down from Denton. For those projects I run Cat6 from the IT room to every desk, printer, phone, camera and access point location, terminate and test every run, and build the IT room with rack, patch panel, switch, firewall and access points. Then I set up the computers, phones and cloud accounts so the space works on day one.
Hiring one company for cabling and ongoing IT is simpler than most people expect, and it removes the usual argument between a cabling contractor and an IT provider over whose fault the dropouts are. I wrote about that in cabling and IT support from one company, and my article on what structured cabling costs for an office explains how I price by the drop. The service scope is on the data cabling page.
Office moves follow one sequence: document what you have, order internet for the new address early because carriers take weeks, cable the new space while the old one keeps running, then disconnect, move, reconnect and test everything over a night or weekend. Details are on the office relocation page.
After-hours support and pricing for Lewisville
Remote support is available around the clock, every day of the year, including holidays. After-hours rates apply, and I confirm them before I start. For hourly clients that is $150 per hour remote and $225 per hour onsite outside Monday to Friday eight to five Central, one-hour minimum; business-hours rates are $100 remote and $150 onsite.
Managed IT is quoted per user or per device after a short conversation about your people, devices and software. I do not publish a flat rate because a three-dentist practice with imaging and a ten-person insurance office are different jobs. As a market reference, small business managed IT in the Dallas area is commonly quoted somewhere around $100 to $175 per user per month. Everything I do publish is on the pricing page, and the hourly support page explains when no-contract help is the better choice.
Questions from Lewisville businesses
Is your IT support for Lewisville businesses remote or onsite?
Remote first, onsite by appointment. Most problems are fixed over a secure remote session the moment you call, which is faster and cheaper than a drive up I-35E. When hardware needs hands I schedule a visit, often same day or next day for failures and bundled for planned work. Managed IT clients pay nothing extra for onsite time when remote cannot solve the problem.
Do you offer after-hours IT support in Lewisville?
Yes. Remote support is available around the clock every day of the year, including holidays, at after-hours rates of $150 per hour remote and $225 per hour onsite for hourly clients, one-hour minimum. Managed clients have updates and backups scheduled overnight so they rarely become daytime problems, and if something breaks on a weekend you reach me directly rather than a call center.
How much is managed IT support for a small business in Lewisville?
I quote per user or per device after a short conversation about your setup, and the agreement is month to month with no lock-in. I do not publish one flat number because businesses differ widely. As a general reference, small business managed IT in the Dallas area is commonly quoted somewhere around $100 to $175 per user per month. Hourly help with no contract is $100 remote and $150 onsite during business hours.
Can you support a dental or medical practice in Lewisville or Flower Mound?
Yes. I support practice management and imaging software, keep patient systems separate from guest Wi-Fi, and help the practice meet HIPAA requirements with encryption, access controls, tested backups and written policies. I do not claim any practice is perfectly compliant; I put the controls in place and document them so you can show what you have done.
Do you do both the cabling and the ongoing IT for a new Lewisville suite?
Yes, and that is the simplest way to do it. I run and test the Cat6 cabling, build the IT room with rack, patch panel, switch, firewall and access points, set up computers, phones and Wi-Fi, and then manage it month to month. One company means no finger-pointing between a cabling contractor and an IT provider, and no reason for me to over-sell drops.