What managed IT in McKinney includes
My managed IT service is a fixed list, not a menu of add-ons. For every user or device on the agreement, you get:
- Operating system and application updates for computers and servers, applied on a schedule and checked afterward.
- Unlimited remote support during the day, plus around-the-clock remote availability with after-hours rates.
- Onsite visits at no extra charge when a problem cannot be fixed remotely.
- Antivirus and endpoint protection, plus email security so phishing and spoofed invoices are filtered before staff see them.
- Managed backup with tested restores and a written recovery plan, so a ransomware event or a dead server is an inconvenience rather than a disaster.
- Management of your office infrastructure: internet provider, router, firewall, switches, access points and printers.
- Microsoft 365 or Google Workspace administration: new users, departures, shared mailboxes, multi-factor authentication and licensing.
I quote it per user or per device after a short conversation about how many people and machines you have and what software you rely on. There is no long contract because I would rather keep your business by doing the work well.
Law firms, practices and professional offices near the McKinney square
Because the Collin County courthouse is in McKinney, the city has more small law firms per block than most of the metroplex. Those firms need practice management software that stays up, documents that are backed up and confidential, email that cannot be quietly forwarded to an outsider, and a technician who understands that a filing deadline does not move because a server did. I support Clio, MyCase and similar tools, and I explain how on the law firms page. If you are a solo attorney or a small office, my article on IT support for solo attorneys and small law offices is written for exactly your size.
Dental and medical practices are the other large group here. They have imaging systems, practice management software, HIPAA duties and a front desk that cannot function when the schedule freezes. I help those practices meet their HIPAA obligations with encryption, access controls, tested backups and documented policies, without pretending anything is ever perfectly compliant. See the dental practices page for specifics.
Insurance agencies, financial advisors and title companies round out the square. They mostly need Microsoft 365 locked down, agency management systems supported and a firewall that someone actually manages. All of that fits inside managed IT.
Remote-first from Dallas, onsite in McKinney by appointment
The distance between my Dallas base and McKinney is real, and I would rather you plan around it than be surprised. So here is how it works in practice.
When something breaks, you call and I answer or call you back. With your permission I connect to the affected computer or server over a secure remote session and work on it while you watch. Locked accounts, email problems, printers that disappeared, slow machines, software installs, network settings, phone system changes: all of that is remote work, and it starts within the same conversation rather than after a drive up Central Expressway.
When hardware fails or something physical is needed, I schedule a visit. For a dead switch or a workstation that will not boot, that is often the same day or next day. For planned work such as new computers, cabling, or a network refresh, I bundle tasks so one trip covers everything. Managed clients pay nothing extra for onsite time when remote cannot resolve the problem. Hourly clients pay $150 per hour onsite during business hours with a one-hour minimum, so it is worth letting me try remotely first, which I always do.
New offices, dental build-outs and cabling in McKinney
McKinney keeps adding office and medical space, and I do a lot of first-time setups here: a practice opening its first location, a law firm leaving a shared executive suite for its own space, a construction company finishing out a new building of its own. For those projects I run Cat6 cable from the IT room to every drop, terminate and test it, and build the IT room with rack, patch panel, switch, firewall and access points. Then I set up the computers, phones, printers and cloud accounts so opening day is not a scramble.
For a new dental or medical practice the cabling matters more than people expect: imaging rooms, operatories and the front desk all need reliable wired drops, and the network has to separate patient systems from guest Wi-Fi. My article on opening a dental practice walks through the order of operations. The general scope is on the data cabling page, and moves from one McKinney suite to another follow the process on the office relocation page: order internet early, cable the new space, move over a weekend, arrive Monday to a working office.
After-hours support for McKinney offices
Remote support is available around the clock, every day of the year, including holidays. After-hours rates apply, and I tell you before I begin. For hourly clients that is $150 per hour remote and $225 per hour onsite outside Monday to Friday eight to five Central, with a one-hour minimum.
For managed clients, most after-hours activity is invisible. Updates, backup checks and security monitoring run overnight, and I resolve what they flag before you open. When a genuine after-hours emergency does happen, such as a server that will not come back after a storm knocks the power out, I start remotely right away and drive up if the hardware needs me. Because Cross River Tech is a small company and onsite visits are scheduled, I will tell you honestly when I can be there instead of quoting a promise I cannot keep. Rates are on the pricing page.
Questions from McKinney businesses
Do you provide onsite IT support in McKinney or only remote?
Both, with remote first. Most McKinney support happens over a secure remote session the moment you call, because it is faster and cheaper than a drive up Central Expressway. Onsite visits are by appointment for hardware failures, cabling, new equipment and moves, often same day or next day for urgent problems. Managed clients pay nothing extra for onsite work when remote cannot fix it.
Is after-hours IT support available for a McKinney business?
Yes. Remote support is available around the clock every day of the year, including holidays, at after-hours rates of $150 per hour remote and $225 per hour onsite for hourly clients, one-hour minimum. Managed clients have updates and backups scheduled overnight, and I am reachable directly if something breaks outside business hours rather than through a call center.
How much do managed IT services cost in McKinney?
I quote per user or per device after a short conversation about your people, computers and software, and the agreement is month to month with no lock-in. I do not publish a flat rate because a four-person law office and a twenty-person practice with imaging are different jobs. As a market reference, small business managed IT in the Dallas area is commonly quoted somewhere around $100 to $175 per user per month.
Do you work with law firms and medical practices in McKinney?
Yes, and both are common near the courthouse and along Central Expressway. For law firms I support practice management tools such as Clio and MyCase, secure email and document backup. For dental and medical practices I support practice management and imaging software and help you meet HIPAA requirements with encryption, access controls and tested backups. Neither gets a generic setup.
Can you set up IT for a brand-new office in McKinney?
Yes. I handle the whole sequence: coordinating internet early, running and testing Cat6 cabling, building the IT room, then setting up computers, phones, printers, Wi-Fi and Microsoft 365 or Google Workspace before opening day. Because I manage the network afterward, I build it to be simple to support rather than to maximize the invoice. New practices and firms are a large part of my McKinney work.