Insights · page 2
When something breaks: first-hour guides (page 2)
Email hacked, server down, files deleted, Wi-Fi dropping, an employee gone with the laptop. Each guide starts with what to do in the first hour, in the order that matters, then how to stop it happening again.
Results
Locked out of your Microsoft 365 admin account
The admin password left with an employee or an old IT provider, or the authenticator was on a phone nobody has any more. Here is what recovery actually looks like, and how to structure admin accounts so it cannot happen twice.
Your cyber-insurance questionnaire came back short: what to fix
Carriers ask about the same short list of controls every time. Here is what each one means in a small Dallas office, and the order that gets you furthest for the least money.
The office internet is down: is it the ISP or your network?
Before you sit on hold with the provider, five minutes of checking tells you whether the problem is theirs or yours. Here is the sequence, how to read the lights, and what to say when you call.
An employee left with the company laptop: what do you do now?
Someone walked out with a company laptop and still has working accounts. Here is the order I run an emergency offboarding in, why disabling beats changing a password, and how to prove nothing was copied out.
A work computer will not turn on: quick checks before you call
A machine that will not start is usually one of four things, and two of them you can rule out yourself in a few minutes. Here is what to check, what the symptoms mean, and how the files come back off a dead computer.
Office PCs crashing or freezing: what it usually is
Crashing computers look random and almost never are. The pattern tells you the cause: one machine or many, after an update, in one application, or under load.
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