Insights
Managed IT for small offices, explained by the person doing it
How an owner-led IT company keeps a 5 to 50 person office running: remote-first support, what 24/7 really means, hybrid teams, choosing business computers, emergency help when a server is down, and when hourly work makes more sense than a monthly plan.
Results
Buying and supporting Dell and Lenovo business computers
I work with Dell and Lenovo hardware every week. Here is what to buy for an office, what to skip, and what happens between the box arriving and the computer being safe to use.
Computers and phones from one IT company
When the phones and the computers are looked after by different vendors, every problem is somebody else's fault. Here is how I handle both, what a cloud phone system involves, and how porting your number works.
IT support for hybrid and remote teams
Half your people are in the office, half are at a kitchen table. Here is how I support both without a ticket queue, and what your setup needs so remote work stops being an IT headache.
IT support without a contract in Dallas
Yes, you can get business IT help in Dallas without signing anything. Here are the published hourly rates, how a call works, and an honest look at when pay-as-you-go makes sense and when it does not.
One-time IT help setting up new computers in Dallas
You bought new computers and you want them set up properly, once, without signing anything. Here is what a real business setup includes, what it costs by the hour, and when repair is worth it.
Owner-led IT company vs a big MSP: which fits your business?
Big MSPs have a help desk and a ticket queue. At Cross River Tech you deal with me, the owner, and my team works behind me. Here is the honest case for each, including what I do not offer, so you can pick the right fit.
Server down? Emergency IT support in Dallas
When the server or the network goes down, you need someone who picks up, starts remotely right away, and drives over if that is what it takes. Here is how I handle emergencies and what they cost.
Starting a business in Dallas: the IT checklist
Internet, email, computers, Wi-Fi, backups, security, phones and, if you are building out, cabling. Here is the order to do it in and what each step involves, from the person who plans all of it.
What 24/7 IT support really means for a small business
Every IT company says 24/7. Here is what that phrase covers at Cross River Tech, what after-hours work costs, what counts as an emergency, and how to need it as rarely as possible.
Have a question these did not answer?
Ask me directly. If it is a good question I will probably write the article.